The questions we hear most.

It answers questions about your classes, services, prices and hours. It books the caller in or texts them your booking link, takes messages, and passes the call to you or your team when it needs a person. After every call you get a short summary in your dashboard.

Like a friendly front desk, not a robot. It speaks in a natural voice and uses your own words for your services and policies. The home page walks through an example day of calls, and a real recording is on the AI Sales Agent page. Hear the recording

Yes, because it tells them. Callers hear that it is an AI on a recorded line, and then it gets on with helping.

Yes, for answering calls and booking. It picks up day or night, answers questions and helps callers book. When a caller needs a person, it passes them to you or your team, or takes a message if nobody is free.

Yes. Most businesses keep their number and forward calls to Hartwork, so your clients dial the same number they always have. If you would rather have a new number, we can set one up. If you forward your own number and later leave, it stays yours: you just stop forwarding it.

Your choice. It can answer every call, only the ones you can’t get to, or only after hours. We set that up with you.

It answers from what you tell us about your business: your services, prices, hours and policies. For anything outside that, it takes a message or passes the call to you, and sends you a short summary either way.

Every call is in your dashboard with a written transcript and a short summary, and the recording for 90 days.

A standard setup is usually live within 24 hours. A custom build, shaped around your services, prices, and how you like things done, is ready for your review within 7 business days.

From $97 a month. Every plan, minute rate and setup fee is listed in full on the pricing page. See pricing

Yes. Every setup starts with a short call with our team, so the AI is built around your business. Before that, you can see an example day on the home page and hear a real recording on the AI Sales Agent page.

Yes, on Growth and Pro. Growth is $347 a month instead of $397, Pro is $597 a month instead of $697, and the one-time setup fee ($297 and $597) is waived. Annual billing is prepaid for the year and is not refunded if you cancel early. Starter is $97 a month either way, with no setup fee, so it has no annual discount.

Monthly plans: email us 30 days’ written notice, with no penalty. Your service keeps running until the notice period ends, and unused days in your final month are not refunded. Annual plans are prepaid for 12 months: you can cancel at any time, but the remaining months are not refunded and your service runs to the end of the year you paid for. You can also pause your service once a year for up to 90 days, with 14 days’ written notice.

On every plan it texts callers the link to your own booking page, so it works with whatever booking system you already use, as long as it has a booking link. Pro also books straight into Calendly, set up for you.

Yes. Growth includes one round of revisions and Pro two, during setup. After go-live, tell us what to adjust: small changes depend on availability, and bigger ones are quoted per request.

Recordings are kept for 90 days, then deleted. Transcripts and summaries stay in your dashboard for as long as you are a client, and if you leave, your dashboard is archived, not deleted, until you ask us to delete it. We then delete it within 30 days. Callers are told it is an AI on a recorded line.